Get in Touch With Us
Thank you for visiting. Whether you have a question, a suggestion or a concern, we would be glad to hear from you. This page explains the best way to reach us, what to include in your message and what you can expect once you have written.
How to Contact Us
The simplest way to reach our team is by email. Please write to [email protected] and a member of the team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person who has taken the time to look into what you have asked.
What You Can Write to Us About
People get in touch for many different reasons. Some of the most common include:
- Corrections: if you spot something on the site that looks out of date or inaccurate, please let us know so we can check it and put it right.
- Questions about our content: if something is unclear, we are happy to explain it in plainer terms.
- Feedback: ideas for new topics, comments on how the site is laid out, or simply telling us what you found useful.
- Partnership or media enquiries: please include some background about yourself and what you have in mind.
- Questions about your personal data: including requests to see, update or remove information we may hold.
Helping Us Help You
To get you a useful answer quickly, it helps if your message includes a short subject line, the address of the page you are writing about (if relevant) and as much detail as you feel comfortable sharing. Screenshots can be especially helpful when reporting an error. Please avoid sending passwords, bank details or other sensitive information by email.
When to Expect a Reply
We aim to respond to most messages within two to three working days. Questions that need extra checking may take a little longer, but we will always let you know if that is the case. Messages sent at weekends or on bank holidays will be picked up on the next working day.
Your Privacy Matters
Any details you share when contacting us are used only to reply to your message and are never sold or passed on for marketing. You can read more about how information is stored and protected in our Privacy Policy. For the rules that apply to using this website and its content, please see our Terms of Use.
A Final Word
Every message helps us improve the site for everyone who reads it. Thank you for taking the time to get in touch – we look forward to hearing from you.