Despite relaxation of some government rules on health and safety relating to the pandemic, we will continue to operate our enhanced safety and hygiene measures.
Before You Book
JUDGEMENT CALL – we want you to enjoy your experience to the full! If you are wary about attending a group class, please wait. We cannot sustain the disruptions, associated costs and losses we face due to rescheduling for students who have changed their minds. Your understanding is hugely appreciated
FACE COVERINGS / MASKS – we will continue to ask that all students wear a face mask or covering unless exempt for medical reasons. This will maintain safety, protecting you, our staff and your fellow guests. We politely request that you wear one whenever you are moving around the kitchen, but it can be removed whilst seated.
Before Your Class
FEELING UNWELL? – please inform us as soon as you are aware you cannot attend. Unfortunately it is not possible for us to reallocate every person who requests to rebook, as this means we lose a place that could be sold to another guest. In some cases, if we can resell your unwanted place we may be able to reallocate you to an alternative date, subject to a rebooking fee of £25 to cover losses and costs associated with your need to change dates. Please note that this is at our discretion and generally we will require you to send someone in your place.
PREPARATION FOR YOUR CLASS – our staff will fully clean and sanitize your work area and utensils before you arrive and the baking studio is cleaned to a high standard after all classes. All high contact points are also cleaned prior to each class for additional Covid security. Aprons will be freshly laundered before and after each use (as always) but please feel free to bring your own apron if you prefer
CONTINUAL HYGIENE MAINTENANCE – as always, we fully clean the baking studio before and after each session
FACE COVERINGS / MASKS – Our team will continue wearing masks / face coverings for your protection. We respectfully ask all students to wear a suitable face covering when moving around the kitchen or if in close proximity to fellow guests and our team. You may remove your mask for comfort whilst seated.
Please bring along your preferred mask, or we can provide you with one free of charge
If you are unable to wear a mask for a medical reason, please contact us to make us aware in advance
We hope that by following these additional safety measures we can ensure the health of our guests and staff and prevent further closures and the need to reschedule
ENTERING THE BAKING STUDIO – on arrival you may be asked to wait outside for a few moments to prevent crowding at the entrance (we request that you arrive between 9.45am – 10am). Unfortunately, we will not be able to admit you before 9.45am or after 10.15am to enable us to safely welcome you. Accommodating latecomers will impact on the other students and compromise the procedures we have in place for your protection
HAND HYGIENE – on arrival you will be required to use hand sanitiser immediately and then wash your hands once you have located your workstation and deposited your belongings. Please minimise what you bring with you as much as possible to make this quick and easy
CONTACT TRACING – we will use the details provided in your booking to maintain contact tracing records. We will only contact you should we become aware of an issue. The primary booker will be the contact for all attendees on that booking
We kindly ask that you contact us if you test positive for coronavirus up to 7 days after attending a class with us.
Safety, Hygiene & Space Your Class
SPACE – we are keeping our maximum group size to SIX guests until further notice as this allows extra space between students
STUDENT SUPPORT – At your class there will be two staff members present, your tutor and the support person who will take care of the housekeeping, cleaning and all your washing up! All our support staff are skilled and knowledgeable about our courses and their content and will help with practical content of your course according to their expertise
EQUIPMENT & INGREDIENTS – in most cases, each student will have a set of ingredients and equipment for their use, but there may be certain occasions where you will be required to work with another person.
During the class staff will clean any items you use and replace them. To help us, we will ask you to keep track of your equipment and ensure you keep all your items within your work area; if you need something, just let one of the team know
KEEP-IT-CLEAN REGIME – you will be regularly reminded to wash your hands (this has always been our policy anyway!) especially when leaving and returning to your workstation. Hand sanitiser will be available, but it is preferred that students wash their hands regularly with soap and water
LUNCH TIME – for classes which incorporate a lunch break we highly recommend that you bring a packed lunch which you can eat at your workstation. There will not be time for students to eat out at present, as this will disrupt the class flow.
This will minimise traffic in and out of the baking studio and will help us keep the environment sanitised. We won’t be able to refrigerate or heat anything for you unfortunately
REFRESHMENTS & BREAKS – during the class you will be offered or can request hot and cold refreshments; our staff will provide these for you – we will use washable cups and glasses
If you wish to bring your own drinks, please feel free, but unfortunately, we will not be able to refrigerate anything for you. Most classes have short periods where you will be asked to take a break and you will be asked to minimise your movement around the kitchen during these times so that staff can clear and sanitise for you. Please bring along any snacks you might need for these periods
YOUR BAKES – you will take home everything you have made. Packaging will be provided for you, but you may wish to bring a large shopper or cool bag for certain courses
After Your Class
DEPARTURE – due to smaller groups, classes may run shorter than advertised. However we cannot guarantee this and it will depend on a range of factors
If your departure time is affected by a pick up, train time or other issue, please make the tutor or other staff aware so they can guide you so you can ensure your can adjust your collection time or see alternative public transport timings. Once a class has finished we will be able to allow students to remain for up to 30 minutes, after which point we will ask for remaining guests to depart to allow final sanitising and cleaning
By continuing to maintain stringent processes, we hope to assure you that every measure is being taken to protect you and also our team.
However, our classes are designed to be fun, so please be assured that the activities included in your class and your enjoyment is very much a priority too!
If you have any questions about any aspect of our policy, please feel free to contact us for more information.