Understandably, many people will still have some concerns and uncertainty about health, safety and the measures needed to ensure we all stay well. We have always maintained an exemplary hygiene regime and this will be further enhanced for your future visit. We wanted to give you some idea of what we are doing to ensure our visitors and our staff are kept safe. We have devised a Covid Secure Policy, in line with Government guidance and rules; this policy encompasses a range of measures to make your time with us safe but also still fun and engaging.
Our Covid Secure Policy
Before Your Class
CORONAVIRUS SYMPTOMS? – if you exhibit any symptoms or know that you have come into contact with anyone with symptoms or a diagnosis, PLEASE INFORM US AS SOON AS POSSIBLE AND DO NOT ATTEND. We will discuss alternative arrangements with you should this situation arise. As we are running greatly reduced class sizes, the more notice you can give us if you think you might not attend is hugely appreciated
PREPARATION FOR YOUR CLASS – our staff will fully clean and sanitize your work area and utensils before you arrive
CONTINUAL HYGIENE MAINTENANCE – as always, we fully clean the baking studio before and after each session
JUDGEMENT CALL – if you have been shielding, live with someone who has, or do not yet feel ready to attend a class then please wait. We want you to enjoy your experience to the full! Your rebook code has no expiry, so if you are not sure, wait
STAFF HEALTH MONITORING & PPE – all staff will be asked to monitor their social interactions on an ongoing basis and report any possible concerns to the manager
FACE COVERINGS / MASKS – as of 24th September 2020, the Government has made wearing a mask or face covering mandatory for the public and staff in hospitality premises. We ask that all students wear a mask when moving around the baking studio and as much as possible when seated. It can be removed for eating and drinking. Our team will also wearing masks / face coverings.
Please bring along your preferred mask, or we can provide you with one free of charge.
If you are unable to wear a mask for a medical reason, please contact us to make us aware in advance.
We hope that by following these additional safety measures we can ensure the health of our guests and staff and prevent further closures and the need to reschedule.
ENTERING THE BAKING STUDIO – on arrival you may be asked to wait outside for a few moments to prevent crowding at the entrance (we will request that you arrive between 9.45am – 10am). Unfortunately, we will not be able to admit you before 9.45am or after 10.15am to enable us to safely welcome you. Accommodating latecomers will impact on the other students and compromise the procedures we have in place for your protection
HAND HYGIENE – on arrival you will be required to use hand sanitiser immediately and then wash your hands once you have located your workstation and deposited your belongings. Please minimise what you bring with you as much as possible to make this quick and easy
Safety, Hygiene & Social Distancing During Your Class
SOCIAL DISTANCING – students will be seated with an appropriate distance between them and will be asked to be mindful of maintaining distance between themselves and other students
SOCIAL BUBBLES – ff you are attending with a person in your bubble, please let us know and we can try to rearrange the seating so you can be next to each other.
LESS STUDENTS – the largest class size will be FIVE students for ALL course titles until further notice
STUDENT SUPPORT – At your class there will be two staff members present, your tutor and the support person who will take care the housekeeping, cleaning and all your washing up! To be able to engage with you properly staff may choose not to wear a face covering, but this will be in a safe way to enhance your experience.
PPE FOR STUDENTS –wearing a mask or face covering is not mandatory for staff or students, but we invite you to wear one if you wish to. Some of our staff may choose to wear appropriate PPE, but this will be done in such a way as not to impact on your learning experience.
INDIVIDUAL EQUIPMENT & INGREDIENTS – each student will have a set of ingredients and equipment for their use. During the class staff will clean any items you use and replace them. To help us, we will ask you to keep track of your equipment and ensure you keep all your items within your work area; if you need something, just let one of the team know.
If you are attending with someone in your social bubble, we may suggest you share some equipment and ingredients, depending on the class plan.
CLEANING & SANITIZING – we have changed some of the cleaning processes during class to maintain social distance. Our staff will operate in such a way as to keep you as safe as possible.
KEEP-IT-CLEAN REGIME – you will be regularly reminded to wash your hands (this has always been our policy anyway!) especially when leaving and returning to your workstation. Each student will be provided with a pump hand sanitiser to use between hand washes.
LUNCH TIME – for classes which incorporate a lunch break we highly recommend that you bring a packed lunch which you can eat at your workstation. This will minimise traffic in and out of the baking studio and will help us keep the environment sanitised. We won’t be able to refrigerate or heat anything for you unfortunately.
REFRESHMENTS & BREAKS – during the class you will be offered or can request hot and cold refreshments; our staff will provide these for you – we will use washable cups and glasses.
If you wish to bring your own drinks, please feel free, but unfortunately, we will not be able to refrigerate anything for you. Most classes have short periods where you will be asked to take a break and you will be asked to minimise your movement around the kitchen during these times so that staff can clear and sanitise for you. Please bring along any snacks you might need for these periods.
YOUR BAKES – you will take home everything you have made. Packaging will be provided, but to minimise unnecessary handling, we will ask you to pack your own produce.
After Your Class
MONITORING – we urge you to contact us if you display coronavirus symptoms within 7 of your visit, or if you discover you were in contact with someone who has shown symptoms or received a positive diagnosis. We will advise that you seek a test and advise us of the result as enables us to track any students affected and also helps us protect our staff.
By having these processes in place, we want to assure you that every measure is being taken to protect you. However, our classes are designed to be fun, so please be assured that the activities included in your class and your enjoyment are very much a priority too!
If you have any questions about any aspect of our policy, please feel free to contact us for more information.