Understandably, many people will still have some concerns and uncertainty about health, safety and the measures needed to ensure we all stay well. We have always maintained an exemplary hygiene regime and this will be further enhanced for your future visit. We wanted to give you some idea of what we are doing to ensure our visitors and our staff are kept safe. We have devised a Covid Secure Policy, in line with Government guidance and rules; this policy encompasses a range of measures to make your time with us safe but also still fun and engaging.
Our Covid Secure Policy
Before Your Class
CORONAVIRUS SYMPTOMS? – if you exhibit any symptoms or know that you have come into contact with anyone with symptoms or a diagnosis, PLEASE INFORM US AS SOON AS POSSIBLE AND DO NOT ATTEND. We will discuss alternative arrangements with you should this situation arise. As we are running greatly reduced class sizes, the more notice you can give us if you think you might not attend is hugely appreciated. If you are wary about attending a group class, please wait – we really want to still be here when all this is a distant memory, but the more disruptions, associated costs and losses we face due to illness rescheduling for students, the harder it is to maintain our business and support our staff. Your understanding is hugely appreciated
PREPARATION FOR YOUR CLASS – our staff will fully clean and sanitize your work area and utensils before you arrive and the baking studio is cleaned to a high standard after all classes. All high contact points are also cleaned prior to each class for additional Covid security
CONTINUAL HYGIENE MAINTENANCE – as always, we fully clean the baking studio before and after each session
JUDGEMENT CALL – if you have been shielding, live with someone who has, or do not yet feel ready to attend a class then please wait. We want you to enjoy your experience to the full! Your rebook code has no expiry, so if you are not sure, wait
STAFF HEALTH MONITORING & PPE – all staff will be asked to monitor their social interactions on an ongoing basis and report any possible concerns to the manager
FACE COVERINGS / MASKS – as of 24th September 2020, the Government has made wearing a mask or face covering mandatory for the public and staff in hospitality premises. We ask that all students wear a mask when moving around the baking studio and as much as possible when seated. It can be removed for eating and drinking. Our team will also wearing masks / face coverings
Please bring along your preferred mask, or we can provide you with one free of charge
If you are unable to wear a mask for a medical reason, please contact us to make us aware in advance
We hope that by following these additional safety measures we can ensure the health of our guests and staff and prevent further closures and the need to reschedule
ENTERING THE BAKING STUDIO – on arrival you may be asked to wait outside for a few moments to prevent crowding at the entrance (we will request that you arrive between 9.45am – 10am). Unfortunately, we will not be able to admit you before 9.45am or after 10.15am to enable us to safely welcome you. Accommodating latecomers will impact on the other students and compromise the procedures we have in place for your protection
HAND HYGIENE – on arrival you will be required to use hand sanitiser immediately and then wash your hands once you have located your workstation and deposited your belongings. Please minimise what you bring with you as much as possible to make this quick and easy
NHS TEST & TRACE – we are legally required to have a NHS Test & Trace QR code to allow you to track your visit. We will invite you to check in on arrival. If you do not check in, the details provided in your booking will be used to contact you if our team or any participants attending your class report coronavirus symptoms
Checking in using the NHS QR code is optional but strongly advised and we appreciate any part you play in helping us to keep our environment safe, thank you
Safety, Hygiene & Social Distancing During Your Class
SOCIAL DISTANCING – students will be seated with an appropriate distance between them and will be asked to be mindful of maintaining distance between themselves and other students
SOCIAL BUBBLES – if you are attending with a person in your bubble, please let us know and we can try to rearrange the seating so you can be next to each other
LESS STUDENTS – the largest class size will be FIVE students for ALL course titles until further notice
STUDENT SUPPORT – At your class there will be two staff members present, your tutor and the support person who will take care of the housekeeping, cleaning and all your washing up! Our support staff is knowledgeable about our courses and their content and will help with practical content of your course according to their expertise.
PPE FOR STAFF / STUDENTS – wearing a mask or face covering is now mandatory for our staff as a remit of the hospitality sector. Students are now obliged to wear a face mask or covering whenever they are not seated or at their allotted work station area. We politely ask that you adhere to this policy; when seated / working at your workstation you may remove your mask, but please consider our staff and replace this when they are close by instructing or helping clean your workspace. Thank you.
INDIVIDUAL EQUIPMENT & INGREDIENTS – each student will have a set of ingredients and equipment for their use. During the class staff will clean any items you use and replace them. To help us, we will ask you to keep track of your equipment and ensure you keep all your items within your work area; if you need something, just let one of the team know.
If you are attending with someone in your social bubble, we may suggest you share some equipment and ingredients, depending on the class plan.
CLEANING & SANITIZING – we have changed some of the cleaning processes during class to maintain social distance. Our staff will operate in such a way as to keep you as safe as possible.
KEEP-IT-CLEAN REGIME – you will be regularly reminded to wash your hands (this has always been our policy anyway!) especially when leaving and returning to your workstation. Each student will be provided with a pump hand sanitiser to use between hand washes.
LUNCH TIME – for classes which incorporate a lunch break we highly recommend that you bring a packed lunch which you can eat at your workstation. This will minimise traffic in and out of the baking studio and will help us keep the environment sanitised. We won’t be able to refrigerate or heat anything for you unfortunately.
REFRESHMENTS & BREAKS – during the class you will be offered or can request hot and cold refreshments; our staff will provide these for you – we will use washable cups and glasses.
If you wish to bring your own drinks, please feel free, but unfortunately, we will not be able to refrigerate anything for you. Most classes have short periods where you will be asked to take a break and you will be asked to minimise your movement around the kitchen during these times so that staff can clear and sanitise for you. Please bring along any snacks you might need for these periods.
YOUR BAKES – you will take home everything you have made. Packaging will be provided, but to minimise unnecessary handling, we will ask you to pack your own produce.
After Your Class
DEPARTURE – due to smaller groups, classes may run shorter than advertised. However we cannot guarantee this and it will depending on a range of factors.
If your departure time is affected by a pick up, train time or other issue, please make the tutor or other staff aware so they can guide you so you can ensure your can adjust your collection time or see alternative public transport timings. Once a class has finished we will be able to allow students to remain for up to 30 minutes, after which point we will ask for remaining guests to depart to allow final sanitising and cleaning.
MONITORING – we urge you to contact us if you display coronavirus symptoms within 7 of your visit, or if you discover you were in contact with someone who has shown symptoms or received a positive diagnosis. We will advise that you seek a test and advise us of the result as enables us to track any students affected and also helps us protect our staff.
By having these processes in place, we want to assure you that every measure is being taken to protect you. However, our classes are designed to be fun, so please be assured that the activities included in your class and your enjoyment are very much a priority too!
If you have any questions about any aspect of our policy, please feel free to contact us for more information.